Terms & Conditions
Payment via bankaccount
After completing your order you will recive an order confirmation to your specified email address. NOTE! This is not your invoice. The invoice is sent in a separate email. Wait for this invoice before payment is made. Prepayment will be done to IBAN: SE53 8000 0835 3500 3839 2726 - BIC code: SWEDSESS. Your order will be delivered as soon as the products have been fabricated and we have received your payment. Orders not paid 8 days after ordering, will be cancelled automatically. Your order is not complete until we have received your payment.
Card Payment via Stripe (transaction fee 2%)
Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more. Millions of companies in over 120 countries use Stripe to start, run, and scale their businesses. Stripe launched 2011 and have over 1300 employees in 9 global offices. There are millions of Stripe users around the world.
Stripe meets the requirements for the handling, transfer and storage of credit card information according to the industry standard of security as överföring eller lagring av kreditkortsuppgifter enligt den industristandard för säkerhet som PCI DSS stipulate. Stripe has been reviewed by a PCI certified accountant and is certified to PCI Service Provider Level 1, the highest possible certificate. If someone gets access the data on our server, they would not get more than a token of numbers and letters representing the card on Stripe's servers.
When you add a card to your account at Torshammarens, a separate window opens belonging to Stripe. There you will enter your credit card details. We at Torshammarens never get access to the entered card details. The data will be sent encrypted to Stripe where they are stored. Stripe sends back an encrypted key (token) that Torshammarens can use to transact the payment in our system. This token cannot be used for anything else and does not contain any sensitive information (only the last 4 digits of the card are shown as well as card type Visa / Mastercard / etc.)
To cover our costs against Stripe, a transaction fee of 10 SEK will be added for this payment method.
Cash on Pickup
This option is selectable if agreement for pickup or delivery has been made.
Swish can be used for customers at Danske Bank, Handelsbanken, ICA Banken, Länsförsäkringar, Nordea, SEB, Skandia, Sparbanken Syd, Sparbanken Öresund, Swedbank and Sparbankerna. Swish is a mobile service for individuals and businesses. Get in contact with your bank about how you can use Swish.
Read more about how to getting started with Swish.
RIGHT OF WITHDRAWAL
If you would like to withdraw your purchase, this should be done within 14 days from you have received your order, or after you have received the information about your right to withdraw your order. Contact us via our Product Returns Form before you return your goods. The returned items must be unused and undamaged. Return postage is paid by the customer. If the product has been returned damaged or if it has been used in another way so that the right of withdrawal cannot be applied, the returned product will not be refunded and the buyer is responsible for the return cost and possible resending if the product is wanted to be sent back.
NOTE! Return policy does not apply to goods manufactured specifically to your requirements, such as embroidered goods with your own text or t-shirts printed with your own designs/text.
In case of incorrect delivery, or if the goods are damaged or misprinted, please contact us via our Product Returns Form. After appointment the defective product will be returned at no cost to the customer.
All images/photographs are protected by copyright laws. This means in short that you must have the author's permission to use images/photographs. You may NOT copy an image/photo from the Internet and use them in your print without asking the author for permission. (Read more). Customers guarantees unconditionally that all documentation provided us for inclusion in any design does not violate any copyright or infringe on trademarks of any company or other organization. By accepting our terms you will certify that you are alone and exclusively in possession of all rights to the design, particularly concerning trademarks, copyrights and design rights. We will not be responsible for any copyright violation on pictures or texts that our customers upload.
SALES TO CUSTOMERS OUTSIDE THE EU
Customers outside the EU (eg Norway), will not be charged Swedish Tax (VAT). Tax (VAT) will charged in their own country according to the customs declaration accompanying the goods. Prices will be displayed without tax (VAT) after login. Payment will be done to IBAN: SE3895000099601816949687 - BIC kod: NDEASESS.
We will reserve for typographical errors. All pictures should be seen as illustrations, and can not be guaranteed reproduce the product's exact appearance and characteristics.