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Common Questions

Yes, it is required that you create an account with us in order to place an order. There are many benefits to registering an account. You can, for example, see your previous order history, download receipts for your purchases, save products in your wish list, save designs you created, see any credit balances, etc.
You can choose to pay via Bankgiro-Plusgiro, Swish or with Card payment.
Usually we use Postnord to deliver our products. However, it is possible to collect the products from us by agreement. Our customers also have the opportunity to indicate that they want to use their own shipping method. This is paid for by the customer himself. Our current shipping costs are shown on the Shipping page. You can also calculate your shipping cost at checkout.
The delivery time for our products varies depending on which product you ordered and how high our workload is at the time. There is an estimated delivery time listed on each product page. General delivery times for our products are:

  • Muzzles/lure coursing vests: 1-2 days
  • Harnesses: 1-7 days
  • Printed garments/bags: 2-3 days
  • Harnesses: 1-7 days
  • Leash/collars: 1-7 days
  • Neck warmer/hood: 1-7 days
  • Sighthound Coats: 1-4 weeks
  • Puppy kit: 1-4 weeks
  • Caps: 1-2 days
If you would like to withdraw your purchase this should be done within 14 days from you have received your order, or after you have received the information about your right to withdraw your order. Contact us via our Product Returns Form before you return your goods. The returned items must be unused and undamaged. Return postage is paid by the customer.

NOTE! Return policy does not apply to goods manufactured specifically to your requirements, such as embroidered goods with your own text or t-shirts printed with your own designs/text.

In case of incorrect delivery, or if the goods are damaged or misprinted, please contact us via our Product Returns Form. After appointment the defective product will be returned at no cost to the customer.

Product Questions

How to measure your dog to get the best possible fit for your dog coat

Length of the back (black arrows): Measure the length from the highest point at the shoulder's to the start of the tail. 

Chest circumference (red arrow)Measure the circumference around the chest widest part.

Body circumference (green arrow)Measure your dog's range at the height of the tail.

The table below shows the dimensions of our sighthound harnesses.

Size Breed Chest Strap
(+/- 1cm)
Belly Strap
(+/- 1cm
XS Normal sized Italian Greyhounds 54 cm 28-46 cm
S Larger Italian Greyhounds 64 cm 34-56 cm
MV Whippet puppies from 2 months 64 cm 36-56 cm
M Normal sized Whippets 74 cm 39-66 cm
L Larger Whippets 84 cm 45-76 cm
XL Pharaoh Hounds, Galgo Españols, Salukis et al. 94 cm 50-86 cm
XXL Afghan Hounds, Borzois, Greyhounds 104 cm -106 cm
XXXL Borzois, Scottish Deerhounds, Irish Wolfhounds 109 cm -109 cm

    All of our coats are delivered with the buckle loosely fitted to the waistbelt. This is to make it easier to adjust the length of the waistbelt to suit your dog. When you have customized the length of the waistbelt to the dog, perform the following steps:

  • Cut off the excess of the waistbelt after testing.
  • Burn the cutted end so the ribbon does not fray.
  • Sew the a couple of stitches through both ribbons.
  • Now your buckle is fastened and do not risk falling off.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Tips

How to customize your Australian Muzzle for your dog

  • Measure to know how much the neck or nose brace is to be shortened.
  • Heat the plastic cover around the steel wire on one side with hot water for easy pulling up.
  • When pulled up the cover, you can straighten the bent wire and pull it out of the loop. To make it easier to work with the bracket, remove the plastic cover for so long.
  • Cut the wire to the desired length. NOTE! If you are uncertain about the length it is better to take a little less and redo if it turns out that the muzzle is still too big.
  • Put the plastic cover back. Bend the steel wire around the loop again and pull over the cover.

Care Instructions

In order for your products from TORSHAMMARENS to stay fine year after year, you should carefully follow our washing and care instructions. Below you will find information on how to best take care of your newly purchased products, as well as some good advice on washing in general.
 Do not wash unnecessarily. Too much washing is negative for both your economy and the environment, but also for your products. Many times it is enough to rinse or brush them.
 Wash at lower temperature. For heavily soiled products, we recommend washing at the highest permitted temperature. If, on the other hand, they are only slightly dirty, we recommend washing at a low temperature to protect both the product and the environment. The maximum permitted washing temperatures of the products are stated on the respective product page.
 Do not overdose the detergent. Overdosing the detergent does not give better results, on the contrary, the excess can remain in the product and cause skin irritations.
 Let the products self dry. Tumble dryer and drying cabinets not only consume a lot of energy, they also wear extra hard on the products. Therefore, let your products dry self if possible.
 Close Velcro and zipper before washing. Unnecessary wear can often be prevented by closing any Velcro straps and zippers before washing.
 Do not use softener more than necessary. Fabric softener is not only a frequent unnecessary expense, but also contributes to an unnecessary use of chemicals. In addition, the use of fabric softener can even destroy the functions of certain products and change the appearance of the material. However, there are a few occasions where we recommend the use of fabric softener for our products.
In order for your products from TORSHAMMARENS to stay fine year after year, you should carefully follow our washing and care instructions. Below you will find information on how to best take care of your newly purchased products, as well as some good advice on washing in general.
Printed garments requires no other care than your other garments. However, for you to enjoy your garment for as long as possible, there are some simple rules to follow. Printed garments are washed at 40°C. Turn the garment inside out before washing. Use bleach sparingly on white garments. It is not only the garment that is bleached by the bleach, but also the motif. It is not advisable to dry printed garments in dryers. However, it is good to iron the garment. Follow the instructions on the respective garments. Do not iron on the subject itself. However, it is good to smooth a little on the wrong side of the garmentrequires no other care than your other garments.
Hoods and neck warmers will be washed at max. 30°C hand wash. Use some softener.
Dog Coats are to be washed without any softener at max. 40°C. Please choose a gentle washing program (low spin in half-filled machine). Dry by dripping or easy spinning. Fleece Coats will be washed at max 30°C. Choose a gentle washing program. Don't forget to close the Velcro before washing. Use a some softener to prevent static electricity. Dry by dripping or easy spinning. Cotton Coats are washed with similar colors at 40°C - 60°C. Dry by dripping or easy spinning. Close the Velcro before washing.
Harnesses are washed at max. 40°C. Choose a gentle washing program. Dry by drip drying. After some time of frequent use, the teddy lining on the front band may become worn. It is easy to replace with new teddy lining.
Muzzles are cleaned with soap and water. Brush advantageously after use with a dish brush or similar.
Whippet Race muzzles will be lubricated with dubbin. Work in the dubbin with friction. There are many kinds of dubbins to choose from. Most of them contain lanolin (wool fat), beeswax or animal fat. The best is "Minkoil" from Tarrago, which unfortunately is difficult to get hold of now a time. The name despite it is a solid fat. Viking leather lubrication etc. works well. Avoid using leather oil.

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